Återbetalningspolicy

Return & Refund Policy

At Lovetta, we take pride in the quality of our products. Because we sell food products, all sales are considered final unless your order arrives damaged, defective, or incorrect.

Amazon Orders

If your order was placed through Amazon.com, all questions regarding returns, refunds, replacements, shipping, or order issues must be handled directly through your Amazon account. Lovetta is unable to process refunds, returns, or claims for orders purchased through Amazon.

Eligible Refunds & Replacements

You may be eligible for a refund or replacement only if:

Your order arrives damaged during transit.
You receive the wrong item.
The product is defective upon arrival.

To submit a claim, you must:

Contact Lovetta within 24 hours of delivery by emailing info@lovettas.com.
Include your order number.
Submit clear photos of:
- The outer shipping box
- The shipping label
- The inner packaging or inner box
- The damaged product(s)

Failure to provide all required photos may delay or result in your claim being denied.

Damaged Products Must Be Retained

If your order arrives damaged, do not throw away or dispose of the product, packaging, or shipping materials. All damaged items and their original packaging must remain in your possession until your claim has been reviewed and resolved.

Lovetta or the shipping carrier may require the damaged product and packaging for inspection before approving a refund or replacement.

Any refund or damage claim submitted after the damaged product or packaging has been discarded will not be accepted.

Lovetta reserves the right to deny any claim if:

The claim is submitted more than 24 hours after delivery.
The required photos are not provided.
The damaged product or original packaging is unavailable for inspection.

Return Requirements

In most cases, damaged food products do not need to be returned unless requested by Lovetta. If a return is requested, the following conditions apply:

The item must remain unopened, unused, and untampered with.
The item must be returned in its original packaging.
All returned products will be inspected before a refund is issued.

If a returned item shows signs of being opened, used, altered, or tampered with, the refund request may be denied.

Non-Returnable Items

We do not accept returns or issue refunds for:

Opened or consumed food products.
Sale or clearance items.
Orders placed incorrectly by the customer.
Change-of-mind purchases.
Products that were delivered correctly and are not damaged or defective.

Meltable Products

From April 15 through October 15, heat-sensitive products are only covered against melting when Next Day Air shipping is selected at checkout.

If a customer chooses any slower shipping method during this period, they assume the risk of heat exposure. Melted products shipped via any method other than Next Day Air are not eligible for a refund or replacement.

Return Shipping

If a return is required due to our error, including damaged, defective, or incorrect items, Lovetta will provide or reimburse the return shipping costs.

If a return is approved for any other reason, the customer is responsible for all return shipping costs.

Refund Processing

Once your claim has been approved and any required return has been received and inspected, refunds are typically processed within 3–5 business days. Depending on your financial institution, it may take an additional 5–10 business days for the refund to appear on your original payment method.